100% Satisfaction Policy. Orders for DNA tests may be cancelled for a 100% refund if the refund is requested before Dynamic DNA has shipped the DNA kit(s). Once the DNA kit(s) has been shipped by Dynamic DNA, order cancellations may be made within the first 30 days of your order, but only if the DNA samples have not yet been returned to Dynamic DNA. Prior to receiving a refund, customer must return the DNA kit and the un-opened contents must be shipped back to Dynamic DNA at the customer’s expense, and a refund will be issued that is equal to your purchase amount minus a $25 processing fee. Customers are subject to an additional fee if contents are missing from the returned DNA kit(s).
Orders for DNA kits that require a physician referral may be cancelled before the kit has been shipped for a 100% refund. Once a DNA kit has been shipped, order cancellations may be made within the first 30 days of your order, and before the DNA sample has been returned to Dynamic DNA, you will receive a refund equal to your order minus a $45 processing fee. Refunds cannot be issued until Dynamic DNA receives the un-used DNA kit back to the lab. Customers are subject to an additional fee if contents are missing from the returned DNA kit(s).
No refunds can be issued for any purchases after Dynamic DNA has received the customer’s DNA samples and begun lab processing.
If you cancel your order after the first 30 days, no refund will be issued.
Problems with DNA Quantity and Quality
In rare cases, an insufficient amount of DNA is isolated for analysis. The laboratory may not be able to process your sample if it does not contain enough DNA, the DNA is of poor quality, or the sample was packed for shipping incorrectly. Should one of these scenarios occur in the processing of your order, you have two options:
1) Dynamic DNA Laboratories will offer to ship another DNA collection kit at no additional charge and will retry the analysis.
2) You may receive a full refund of the amounts paid to Dynamic DNA at this time.
Should the second sample not contain a sufficient quantity and quality of DNA the user is no longer entitled to a refund and may receive incomplete results.
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